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FAQs

Frequently Asked Questions

Not always because fortunately some are already sold! If the work is sold, the price disappears and the sale is indicated under the visual of the work. Otherwise in the majority of the works are for sale.

Also some paintings, generally of larger formats are presented to you as an indication to explain my way on certain collections. The large formats are shown on my other site david-al.com and are the subject of another approach in the sharing with the public, in particular by the means of exhibitions. And if you have subscribed to my newsletters, you will be the first to know about future exhibitions.
All works available for purchase on davidalstore.com are original works. I do not offer any digital printing service on this site or on any other partner site.
To print a painting is to take away all its materiality and reduce it to a simple flat image like all those that swarm on our computer screens.
The painting is beautiful if it is unique.
Currently the purchase of a work is possible only for the countries of Europe and only in Metropolitan France (except DOM TOM).
For any international request you can contact me using the form on the Contact page of the site, or via the Support tab of your account on davidalstore by submitting a ticket.
All your invoices are available and can be downloaded at any time from the section : My account > Orders > Invoice.
At first you will receive a confirmation of your order by email. Puis une fois le règlement effectué et réceptionné sur la plateforme de paiement partenaire, je procéderai à la préparation de votre colis pour un envoi à l'adresse que vous aurez renseigné au préalable. You will be able to follow each step of the validation of your order by connecting to your account on this site in the Order section.

For more details I invite you to consult the conditions for the validation of your order by clicking the following link:Validation de la commande
Once your package is sent I will send you a tracking code by email so that you can follow all the steps of the transport.
To follow the steps of an order, log in to your account on davidalstore.com and click on Orders > then on the relevant order.
The tracking of the package is visible under the details of your order.
It all depends on the artwork you purchased and the payment method you chose.

For a sending in Metropolitan France the delay is of 3 days as from the day following that or you placed your order. This delay is an average delay corresponding to the time necessary for the specific packaging of the works as well as the service used for the delivery. However, this delay may be extended depending on the time required to validate your payment in its entirety by the payment platform.

Please note that a payment made by SEPA bank transfer, can take up to 2 working days and thus force the delay for the delivery. For deliveries in Europe (outside of France) the terms and conditions and delivery times will be communicated on a case by case basis.

The size of the work you will have purchased also determines the preparation time of the package.
For large formats, building a wooden crate will take longer than packing a work in a reinforced cardboard box, envelope or tube.
The preparation time necessary to send your package is specified in the tab THE WORK of the description of the work if you browse from a desktop computer and via the tab FICHE browsing from a smartphone. However, depending on the carrier and any reason beyond my control, the time required for preparation may vary significantly. If necessary, I will keep you informed of the variations from the space of your account under the order concerned or via a message sent by email.

For more information on the conditions of delivery, I invite you to consult the Terms of Sale of the site: Delivery times
To purchase a work, click on the "BUY" button next to the relevant work, then follow the on-screen instructions. Fill in your shipping details and/or fill in a different billing address if needed.
If you have not previously created an account, an account will be created automatically during the purchase process.

For more details concerning the validation of an order, I invite you to consult the General Conditions of Sale of the site: Validation of the order
The dimensions of the works are indicated on the page of the work in the tab "THE WORK" from your desktop computer and in the tab "FICHE" if you navigate with your phone.
In fact everything depends on your expectations and your desires!
I developed this site so that you can discover my work in many ways to find the work that will make you vibrate!

Navigate by Collection
By browsing by collection I invite you to discover the intentions that guide my productions. The collections group together the works of the same creative dynamic and often give off a similar atmosphere.
In addition, when you click on a collection, filters will help you dive deeper to find works that match your expectations.

Browse all works
Not everyone is fond of explanations when looking for a work and some people prefer to be guided by their intuition in search of a surprise.

Navigate within your budget
It seems important to me to offer you a navigation according to your budget. Whether it is for you or in the idea of offering a work as a gift, I have voluntarily directed a part of my work to "miniature" formats at less than 100 euros! These works are no less interesting and are just as original and therefore numbered and certified! An opportunity to start a collection of original works.

Navigate to the detail
And finally, by exploring the catalog, you will be able to target your search according to a particular requirement such as a dominant color, a dimension, the orientation of a format but also by artistic genre, figures represented and specific references of the works or even choose to buy a work with its frame or not!
If you have changed your mind about your purchase, I'm sorry...

Don't worry, you have 14 days from the date of delivery of your order to make a return and I will not ask you for any justification.
You may return any work that does not suit you and request an exchange or full refund.

You are only responsible for the return shipping costs.

Here are the steps to follow to return the work:
  1. Contact me by email to let me know that you have decided to return the work.
  2. Download the withdrawal form available here : WITHDRAWAL FORM
  3. Send me your retraction request by registered letter with acknowledgement of receipt.
  4. Pack the work perfectly in its original packaging: the work must imperatively reach me in its original state, accompanied by the purchase invoice and the certificate of authenticity.
  5. Send me the work and be sure to give me the tracking number of the work so that I can recover it in the best conditions.
  6. Following the reception and the validation of the conforming state of the contents, I will refund your purchase in its entirety.
At any time, you can contact me for help by sending me an email: CONTACT

Important:
  • Damaged, soiled or incomplete works will not be returned.
  • Returns sent without a prior request will not be accepted.
For more information on your rights of withdrawal, I invite you to consult the Terms of Sale of the site by clicking this link : Rights of withdrawal
All the works for sale on davidalstore are original and therefore numbered and delivered with a certificate of authenticity, regardless of the size of the work.
Payments on davidalstore.com are secure.
The davidalstore.com site uses two security protocols, SSL (Secure Socket Layer) and TLS (Transport Layer Security), which encrypt your data and identify the receiving server in order to guarantee the integrity of the data exchanged. In this way, no data can be intercepted during an exchange via the forms on this site.
In addition, all payments made on davidalstore.com are handled by Mollie: an online payment platform. For more information on Mollie's partner payment platform, go here: www.mollie.com

For more details, I invite you to consult the general conditions of sale of the site by clicking on the following link: Terms of Sale
The photos of the works are faithful to the original works presented for sale on davidalstore.com, only they have no contractual value.
I take photos of my work trying to be as close as possible to reality, however it is possible that some variations remain, such as minor differences in color contrast or a slight reflection (especially for works sold framed and under glass).
And if the work you receive disappoints you, I will be sorry...but don't worry, you have 14 days to retract from the date of receipt.
Rest assured, the photos are always less good than the actual works! :)
Take the time to check the package in the presence of the carrier before signing for it, even if the carrier seems to be in a hurry.
If at the time of delivery the package is damaged and you notice upon opening that the work is also damaged, refuse imperatively the receipt of the package and note a reservation on the delivery slip (package refused because opened or damaged).
Indicate on the delivery note and in the form of handwritten reserves accompanied by your signature any anomaly concerning the delivery.
Take pictures with your smartphone.
Then the same day, log into your personal space on davidalstore.com > Orders > Support (at the bottom of the order page) and open a Ticket. Explain everything to me in detail and send me your photos. I'll let you know as soon as possible how to proceed.

For more details in the case of a damaged package I invite you to consult the page of the Terms of Sale by clicking this link : Terms of delivery
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